FAQ

Frequently Asked Questions

Do you have a question? We have collected the answers to the most common questions about your stay in Mórahalom. If you still do not find the required information, please contact our staff!

General informations

Do I have to pay a deposit when booking?
Yes, a minimum of 50% of the booking amount within 4 days of booking.
If I have to cancel my booking, will I receive a refund?
Please read the cancellation policy in the confirmation carefully. In case you have a normal cancellation policy, if you cancel before the cancellation deadline, we will refund your deposit, issue a voucher valid for 12 months upon request, or you can use the previously paid amount as a deposit for a later booking.
What time can the accommodation be occupied?
Rooms can be occupied from 14:00 on the day of arrival and are available until 10:00 on the day of departure. Early check-in or late check-out (until 18:00) is subject to a surcharge and subject to availability.
What kind of parking does the hotel provide?
Our guests can park for free in the public area in front of the hotel or in the fenced parking lot of the hotel. For electric vehicles charging available with 230 Volt / 16 Ampere socket.
Is it possible to place the luggage before check in or after check out?
Yes, you can place your luggages in our luggage room if you arrive before the check in time or leave the hotel after the check out time.
Does the hotel welcome pets?
The hotel does not accept pets. Please take care of your pets for the duration of your stay.
What activities does the hotel offer children?
On the ground floor of our hotel there is a playroom for children, which can only be visited with parental supervision and can be used at your own risk. We have a varied set of board games, which can be rented free of charge at the reception of our hotel.
For adults and bigger children who would like to have fun,  table football, darts and an X-Box console is available free of charge at the Átruim Snack Bar.

Restaurant

What catering services does the hotel provide?
The room rate includes a rich breakfast buffet and a rich buffet dinner (or a 3-course à la carte lunch on request).
A’la carte meals are available at the Atrium Snack Bar.
You can find out more about our restaurant services, the opening hours of the units and the current menu here.
Does their kitchen cater for guests with special dining needs?
The most common food allergens are indicated on the menu card of each dish at each meal, but our restaurant staff will also be happy to inform you about the allergen content of each dish.
Please contact the reception in advance for special dining needs.
Where can I warm baby food?
Our restaurant staff will happily help you warm your baby food. Please let us know your needs at the Atrium Sanck Bar.

Wellness department and St. Elisabeth Spa

Can I use the hotel's wellness services as a non-hotel guest?
Yes, you can use the services of our wellness department and the St. Elizabeth's Spa without a reservation. You can find more information here.
Where can I change?
Our changing rooms on the ground floor can be used free of charge on the day of arrival or departure upon availability.
Does the hotel provide bathrobes and wellness towels for its guests?
For the comfortable use of the wellness area and the St. Elizabeth's Spa, we prepare a bathrobe for each guests in the wardrobe of the rooms. If the size is not correct, please inform the hotel reception. Please leave the bathrobe in the room upon departure!
You can use the wellness towels and sauna sheets free of charge in the wellness department of our hotel for the towel card you received when you occupied the room.
What wellness services are included in the price?
The usage of the hotel's own wellness area (swimming pools, sauna park, steam bath) and the current basic services of the St. Elizabeth's Spa are available at no extra charge.
Do I need to make a massage appointment in advance?
If you want to make sure you can use our massage services at the most convenient time for you, you should make an appointment through our reception before your arrival.
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Important changes
From 1st September 2021 all of our guests (regardless to their age) must present and hand over their ID cards or passports for document scanning at the time of check-in to our hotels due to modification of the Act no. CLVI/2016. of Hungary.

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